Philosophy of personal information protection
Hitachi Industry & Control Solutions, Ltd. (hereinafter referred to as "Hitachi Industry & Control") is a global supplier that can provide full solutions, and handles various information including technical information on Hitachi Industry & Control Solutions and information entrusted to them by customers.
For this reason, Hitachi Industry & Control has endeavored to establish and thoroughly implement an information management system in order to respect these values relating to information.
Based on this background, rules and management systems will be established in respect of the protection of personal information as well as the following personal information protection policy, and efforts will be made to protect officers and employees by notifying them of such and protecting personal information in accordance with the policies.
Hitachi Industry & Control Solutions, Ltd.
6-1, Akihabara, Taito-ku, Tokyo Prefecture
Motoharu Ueda, President and CEO
Personal information protection policy
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Formulation and continuous improvement of personal information management rules
Hitachi Industry & Control has made officers and employees aware of the importance of personal information protection, and has formulated personal information management rules to appropriately use and protect personal information that will be implemented steadily.
Furthermore, this will be maintained and improved continually.
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Prohibition of collection, use, provision and unintended use of personal information
In consideration of the fact that we keep customer information in our business activities, Hitachi Industry & Control have established a management system for protecting personal information according to the actual situation of each business.
At the same time, we will handle the collection, use and provision of personal information appropriately in accordance with the prescribed rules.
Moreover, it will not be used in any other way other than the purpose and put in measures in that regard.
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Implementation of security measures
Hitachi Industry & Control, in order to ensure the accuracy and safety of personal information, controls access to personal information, restricts the means of taking out personal information, and unauthorized access from the outside,
in accordance with various rules regarding information security and will take measures such as prevention of personal information, strive to prevent leakage, loss, damage, falsification, etc. of personal information, and correct any problems that occur.
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Compliance with laws and norms
Hitachi Industry & Control shall comply with laws and regulations applicable to the protection of personal information, guidelines set by the government, and other norms in the handling of personal information.
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Respect for the person's rights regarding personal information
Hitachi Industry & Control respects each person's rights regarding personal information and will act sincerely when requests are made regarding personal information to disclose, correct or delete, or refuse to use or provide personal information.
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Requests for disclosure of personal information or acceptance of complaints
Hitachi Industry & Control will take appropriate action without delay if they are asked to disclose, correct, add, delete, suspend the use of personal information of customers, suspend the provision to third parties, or notify the purpose of use or there are complaints
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Improvement of personal information protection management system
Hitachi Industry & Control will maintain and continuously improve the personal information protection management system.
Enactment date�@1 April 2014
Revision date�@1 April 2022
Hitachi Industry & Control Solutions, Ltd.
6-1, Akihabara, Taito-ku, Tokyo Prefecture
Motoharu Ueda, President and CEO
About the privacy mark
Hitachi Industry & Control has been certified by the Japan Institute for Promotion of Digital Economy and Society to grant a privacy mark to businesses that handle personal information appropriately.
Definition of personal information
At Hitachi Industry & Control Solutions, personal information is information about an individual, and is a specific individual based on the name, date of birth or other description contained in the information, or the number, symbol or other code,
image or voice assigned to each individual (including information that cannot be identified by the information alone, but can be easily collated with other information to identify a specific individual).
Furthermore, personal information is not limited to information that can identify an individual, but also includes all information that represents facts, judgments, and evaluations regarding an individual's physical, property, occupation, and standing attributes.
Hitachi Industry & Control protects and manages personal information with the utmost care and maximum effort based on the following "Specific Personal Information Protection Policy."
Scope of application
This "About personal information protection" defines the handling of customer's personal information under Hitachi Industry & Control Solutions.
About Purpose of use of personal information
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Hitachi Industry & Control will use personal information only to the extent necessary to achieve the purposes of each of the following items
with respect to business activities centered on the information service industry.
- Holding events for customers and sending information on new products
- Provision of member services for customers
- Provision of after-services for customers
- Handling contacts made by customers
- Analyses to further enrich products and services
- Customer survey and analysis
- Fulfillment of the contract concluded between the customer and Hitachi Industry & Control Solutions
- Contact for customer meetings
- Provision of personal information to Hitachi, Ltd. and Hitachi Group companies when Hitachi Industry & Control implements business activities in collaboration with the Hitachi Group
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Personal information about applicants for employment of Hitachi Industry & Control will be used for the purposes of each of the following items.
- Provision of company information, employment information, acceptance/rejection and other information of Hitachi Industry & Control, contact, examination and decision of acceptance/rejection
- Hitachi Industry & Control handles personal information related to the entrusted business within the scope of the entrusted contract. (This is non-disclosure of personal information)
- When a customer contacts Hitachi Industry & Control by telephone, the content of the call may be recorded in order to provide accurate responses.
About Provision to third parties
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Hitachi Industry & Control will not provide your personal information to a third party without your prior consent.
However, cases falling under the following will be excluded.
- When based on laws and ordinances
- When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the customer
- When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in implementing the affairs stipulated by laws and regulations, and when there is a risk that obtaining the consent of the customer will hinder the performance of the business execution
- When entrusting the handling of personal information to the extent necessary to achieve the purpose of use
- When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the customer
- When providing personal information due to business succession due to merger or other reasons
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Hitachi Industry & Control may jointly use the personal information of the person concerned required to perform business activities jointly with Hitachi group companies with said group companies.
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Personal information items jointly used
�@Name, occupation, home address, telephone number, fax number, and email address, etc.
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Scope of parties for joint use
�@Hitachi, Ltd., Hitachi Group Companies
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Utilization purpose of joint users
�@Enquiries, confirmation, etc. required for implementation of business
�@Management of Hitachi Group Common System usage
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Name of the person responsible for management of jointly used personal information
�@Hitachi Industry & Control Solutions, Ltd.
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Acquisition method
�@Directly acquired in writing (including records created electronically) by Hitachi Industry & Control
Requests for disclosure of personal information or complaints
Should you wish to request a file or make a complaint regarding the personal information of customers held by Hitachi Industry & Control, disclosure, correction, addition, deletion, suspension of use,
suspension of provision to third parties, or notification of purpose of use, or disclose the record of provision to a third party (hereinafter referred to as "disclosure, etc."), please do as below.
[Request for Disclosure or Request for Complaints]
(Company Name) : Hitachi Industry & Control Solutions, Ltd. Legal & Administration Dept.
(Address) : 5-1-26 Omika-cho, Hitachi City, Ibaraki Prefecture
(Telephone Number) : 0294-53-6115
(Inquiry Form) : Contact us from here.
(Reception hours) : Weekdays 9:00 to 17:00 (excluding Saturdays, Sundays, and holidays)
Measures taken for safety management
The top management in Hitachi Industry & Control has formulated a personal information protection policy so that we work as an organization to ensure the appropriate handling of personal information. We have then formulated personal information management rules, guidelines and other internal regulations in accordance with that basic policy.
In addition, we have established a structure to confirm and evaluate whether our internal regulations comply with laws/ordinances and the JIS Q 15001 privacy mark compliance regulations.
In addition to establishing these regulations, we take concrete safety management measures from four aspects (organizational, human, physical and technical) when actually handling personal information.
About authorized personal information protection groups
The authorized personal information protection organization(*) that controls Hitachi Industry & Control Solutions and the address for resolving complaints are as follows.
(Group Name) : Japan Institute for Promotion of Digital Economy and Society
(Application) : Authorized personal information protection organization secretariat
(Address) : 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Roppongi First Building
(Telephone Number) : 03-5860-7565, 0120-700-779
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It is a third-party organization that handles complaints and provides information regarding personal information as stipulated by the Personal Information Protection Law.
This is not a contact for inquiries regarding Hitachi Industry & Control products and services.
- Contact regarding products and services of Hitachi Industry Control from here.
Contact regarding this site
If you have any questions or inquiries regarding this summary, contact us below, except for requests for disclosure of personal information and complaints.(*)
[Contact]
(Company name) : Hitachi Industry & Control Solutions, Ltd. Legal & Administration Dept.
(Address) : 5-1-26 Omika-cho, Hitachi City, Ibaraki Prefecture
(Telephone number) : 0294-53-6115
(Inquiry Form) : Contact us from here.
(Reception hours) : Weekdays 9:00 to 17:00 (excluding Saturdays, Sundays, and holidays)
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The personal information you send us will be deleted once the inquiry has been resolved,
and Hitachi Industry & Control will not retain your personal information.
- Contact regarding products and services of Hitachi Industry Control from here.
Personal Information Protection Manager
Hitachi Industry & Control Solutions, Ltd.
Information Security Control Dept
Shohei Kurihara